Brent and Harrow
5 May 2016 Vote for
Sadiq Khan Mayor of London
Navin Shah GLA Brent & Harrow
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Navin's News: Ticket Offices

Harrow’s ticket offices start to close

In April we will see the ticket office at North Harrow and West Harrow stations close and will mark the start of a project to close several ticket offices across Harrow. The move will leave passengers in Harrow paying more money for less staff support.

The closure comes after it was revealed that the Mayor of London’s plan to close all the capital’s tube ticket offices will cost taxpayers almost £134m. The cost is “staggering” and “£134m of building works and ticket machines won’t make up for the loss of 897 station staff.”

The closure at North Harrow and West Harrow stations marks the start of a process to close ticket offices in 9 stations in Harrow. The closures will also see almost 900 staff cut from London’s tube stations. I am concerned about the impact the staff cuts will have on disabled and elderly passengers.

Amongst other things the £134m will fund additional ticket machines in 27 stations, four new customer receptions and the conversion of 181 ticket offices for other uses.

I am very concerned about the ramifications of these ticket office closures. This argument isn’t about whether staff are based in ticket offices or not. It is about whether there are enough staff in stations to provide the good service people in Harrow have come to expect, particularly the elderly and disabled who often rely more on station staff for assistance.

The truth is a staggering £134m of building works and ticket machines won’t make up for the loss of 897 station staff. No matter how user friendly a ticket machine is they cannot provide the same level of advice and customer service that staff could. Coming after tube fares were hiked for the seventh year running many passengers will wonder why they are being asked to pay more money for less staff support on their journey.

 

ENDS

 

Notes

 

-          The TfL Finance and Police Committee paper detailing the Fit for the Future ticket office closure costs is available here (page 7)

 

-       The following tube stations in Harrow will see their ticket offices close:

 Harrow

Station

Month

Duration of Work

North Harrow

April- June

1 Month

West Harrow

April-June

1 Month

Pinner

July- Sept

1 Month

Harrow-on-the-Hill

October - Dec

1 Month

Rayners Lane

October - Dec

1 Month

South Harrow

October - Dec

1 Month

Stanmore

October - Dec

1 Month

Sudbury Hill

October - Dec

1 Month

Harrow & Wealdstone

TBC

TBC


-       

I urge residents to speak out on ticket office closures

I am urging residents in Brent and Harroe not to miss out on their chance to help stop the Mayor of London’s proposal to close all the Capital’s tube ticket offices. If implemented the decision would not only meant the loss of every one of London’s ticket offices but would see 900 station staff axed.

Boris Johnson plans to axe tube ticket offices and their staff despite the fact that last year almost 40% of ticket sales were conducted by staffed station counters. Opponents of the cuts argue that, even without ticket offices, staff should be retained to deal with more complex queries such as refunds and to help people unfamiliar with the tube network or less comfortable using ticket machines, for example tourists.

During his election campaign in 2008 Johnson pledged not to close any front counters promising to ensure there “is always a manned ticket office at every station”.

 

The consultation, which launches on Friday (15th) and runs for 6 weeks, is run by London TravelWatch and can be completed at www.Londontravelwatch.org.uk.

 

Not only has Boris Johnson gone back on his word to keep staffed ticket offices, he also wants to axe 900 staff. Whilst we are not opposed to a modernised service utilising new technology to free staff from ticket counters, it is imperative that those staff are retained in the station and remain accessible to passengers.

 

People in Brent and Harrow need staff there to help them and deal with the problems which arise. They don’t want the unstaffed ghost stations they would get if Boris Johnson’s cuts are allowed to go through.

Now is the chance for local people to have their say and tell Boris Johnson that closing ticket offices and cutting hundreds of staff just isn’t on, especially after he specifically promised not to.

 

Notes

 

-       The latest figures from TFL, revealed through Freedom of Information requests, showed that 39.15% of ticket sales in 2013/14 were bought in ticket offices.

Mayor breaks North Harrow ticket office promise

I quizzed Mayor Johnson at the Mayor’s question time today whether he was mistaken in making pledges at North Harrow Station in 2008 during his election campaign?

In his 2008 Manifesto the Mayor said: “I will stop the proposed Tube ticket office closures in outer London. We deplore Ken Livingstone’s proposed closure of 40 London ticket offices on the underground network. There is little financial, strategic or common sense in these closures. We will halt all such ticket office closures immediately.”  

I am opposed to the closure of ticket offices and Boris Johnson signed a petition outside North Harrow Station in 2008 to keep North Harrow tube station open. The petition was signed by some 4000 commuters.

Taking a complete U turn and going against his own pledges Mayor of London Boris Johnson today admitted he will fail to keep his promise to save North Harrow station ticket office open. Boris pledged to keep the ticket office open in 2008, signing a petition specifically calling for North Harrow to stay open.

It is appalling that the Mayor is going back on his election pledge and the promise he made to me and Londoners at London Assembly in 2008 to keep North Harrow and London’s ticket offices open. This shows his promises are not worth the paper they’re written on. In 2008, he called the plans to close 40 ticket offices “deplorable” yet he is now planning on closing every single ticket office in London. I asked him today how he would justify his decision.

Boris Johnson said in 2008 that there was “little financial, strategic or common sense in these closures”. What has changed? Sadly the Mayor has gone back on his word and it is the people in Harrow who will pay the price for his duplicity.

Ends

 

Notes

  1. http://www.times-series.co.uk/news/2314139.harrow_boris_under_pressure_to_honour_pledge/
Permanent link to this article
18th December 2013

Tube ticket office opening hours slashed in Brent

Hypocrisy in Action

Today, as the changes come into effect, I condemn Boris Johnson's decision to slash ticket office opening hours in Brent. Ticket offices in the borough were cut by 574 hours and 15 minutes a week  on Sunday.

The changes come despite Mayor Boris Johnson's election promise to "defend local ticket offices" and "stop the planned ticket office closures". In his 2008 election manifesto, the mayor said he would ensure "there is always a manned ticket office at every station". Instead in Brent:

  • 14 stations times are changing
  • Significantly reduced weekend opening times at a number of stations
  • 51% average reduction of opening hours at affected stations
  • No ticket offices open after 7.30pm on a weekday or weekend (apart from Wembley Park)
  • Sudbury Town will be open for 15 hours 45 mins a week only (reduced from 38 and a half hours) (60% reduction)

 Across London opening hours are being cut by 30 per cent  - or 5,290 hours a week.

Boris_page_pic1.jpg

The mayor was elected on a clear promise to keep ticket offices open yet here he is cutting far more than anything that was planned before. Passengers will feel less safe and more vulnerable in the daytime and late at night as a direct consequence of the mayor's broken promises.

Transport for All, a charity who campaign on behalf of disabled passengers, have warned that the changes will make stations even less accessible.

Transport trade unions say the cuts will turn stations into a "criminal's paradise", making them more dangerous and leaving passengers - especially female passengers - more vulnerable to crime and anti-social behaviour. The TSSA union recently pointed to an assault which allegedly took place on an unmanned station.

TfL announced last March that 450 ticket office jobs would be cut as a result of the proposed changes. Negotiations over the job losses are on-going and one of the unions involved has accused the mayor of "jumping the gun" by pressing ahead with the ticket office cuts while the dispute is unresolved.

You can find out about the changes at your station in the table below:

Ticket office

Mon-Fri

Current

Mon-Fri

Proposed

Saturday

Current

Saturday

Proposed

Sunday

Current

Sunday

Proposed

Alperton 

0630-1400 & 1530-2000

0645-1115

0730-1830

1045-1415

0900-2100

1100-1200

Colindale

0645-1900

0645-14-00 & 1715-1830

0800-1800

0900-1545

0900-1800

0930-1530

Dollis Hill

0630-1900

0700-1000

0800-1800

1215-1315

0930-1800

1130-1400

Kilburn

0600-2200

0645-1930

0700-2200

0845-1800

0730-2200

0945-1715

Kilburn Park

0630-2000

0700-1315 & 1515-1830

0800-2030

0830-1900

0900-2000

0945-1600

Kingsbury

0630-1400 & 1530-2000

0645-1030

0900-1430

1045-1230

10000-1830

1100-1300

Neasden

0600-1430 & 1530-2000

0645-1030

0700-1900

0900-1300

1000-1900

1000-1400

Northwick Park

0615-1930

0730-1015 & 1530-1815

0800-1600

1000-1345

0930-1630

1000-1200

Preston Road

0600-2000

0645-1130

0800-2000

0930-1445

0830-1830

1115-1245

Queensbury

0630-1300 & 1530-1930

0645-1015

0800-1430

1000-1100

1000-2100

1000-1130 & 1700-1800

Sudbury Hill

0630-1230 & 1600-2000

0715-0915

0800-1530

1130-1230

0900-2100

1100-1300

Sudbury Town

0630-1130

0700-0945

0800-1400

1130-1230

0930-2200

1000-1100

Wembley Park

0530-2330

0615-2300

0630-0000

0630-0000

0800-2330

0745-2315

Willesden Green

0600-2200

0615-1930

0630-2200

0830-1845

0730-2300

0930-1900

 

How are the changes affecting you? Please let me know by contacting me here.

Permanent link to this article
7th February 2011

Tube ticket office opening slashed in Harrow

Hypocrisy in Action

Today, as the changes take effect, I condemn Boris Johnson's decision to slash ticket office opening hours in Harrow. Ticket offices in the borough were cut by 224 hours and 15 mins a week (57% of opening hours at affected stations) on Sunday.

The changes come despite Mayor Boris Johnson's election promise to "defend local ticket offices" and "stop the planned ticket office closures". In his 2008 election manifesto, the mayor said he would ensure "there is always a manned ticket office at every station" and he visited the borough to sign the petition at North Harrow. Instead in Harrow:

  • 8 stations times are changing
  • 57% average reduction of opening hours at affected stations
  • Pinner station will only be open for 15 hours and 45 mins a week (as opposed to 54 hours a week) – a 70% reduction

Across London opening hours are being cut by 30 per cent  - or 5,290 hours a week.

Boris_page_pic1.jpg

The mayor was elected on a clear promise to keep ticket offices open yet here he is cutting far more than anything that was planned before. Passengers will feel less safe and more vulnerable in the daytime and late at night as a direct consequence of the mayor's broken promises. 

Transport for All, a charity who campaign on behalf of disabled passengers, have warned that the changes will make stations even less accessible.

Transport trade unions say the cuts will turn stations into a "criminal's paradise", making them more dangerous and leaving passengers - especially female passengers - more vulnerable to crime and anti-social behaviour. The TSSA union recently pointed to an assault which allegedly took place on an unmanned suburban station, West Finchley.

TfL announced last March that 450 ticket office jobs would be cut as a result of the proposed changes. Negotiations over the job losses are on-going and one of the unions involved has accused the mayor of "jumping the gun" by pressing ahead with the ticket office cuts while the dispute is unresolved.

You can find a table of the changes below:

 

Ticket office

Mon-Fri

Current

Mon-Fri

Proposed

Saturday

Current

Saturday

Proposed

Sunday

Current

Sunday

Proposed

Harrow & Wealdstone (East)

No change

 

 

 

 

 

Harrow & Wealdstone (West)

No change

 

 

 

 

 

Harrow-on-the-Hill

0600-2215

0615-2030

0700-2200

0815-2015

0745-2200

0845-2000

North Harrow

0630-1030

0700-1000

1000-1400

1200-1300

1100-1600

1100-1200

Pinner

 

0630-1130 & 1600-1930

0715-1000

0900-1630

1100-1200

1000-2000

1300-1400

Queensbury

 

0630-1300 & 1530-1930

0645-1015

0800-1430

1000-1100

1000-2100

1000-1130 & 1700-1800

Rayners Lane

0600-2030

0645-1315 & 1615-1845

0800-2000

0930-1515

0900-2030

0930-1430

South Harrow

0630-1300 &1600-1930

0715-0945

0900-1600

1100-1300

0930-1930

1115-1330

Stanmore

0615-1930

0645-1330 & 1530-1915

0800-1900

0830-1830

0900-1900

0845-1830

West Harrow

0715-1030

0715-1000

closed

closed

closed

Closed

   

 

Permanent link to this article
7th February 2011