Brent and Harrow
5 May 2016 Vote for
Sadiq Khan Mayor of London
Navin Shah GLA Brent & Harrow
Labour Party Londonwide


Stanmore Station: Better Disabled Access

Who "independently assessed" the slope at Stanmore?

While the Mayor of London, Boris Johnson, maintains that the steep slope at Stanmore station legally constitutes "disabled access", the independent assessment of this is increasingly under fire.

Last June, you may have seen an interview in the Harrow Observer with Justin Frishberg, a member of the London Wheelchair Rugby Club which trains at ASPIRE's facility in Stanmore. Justin detailed his experiences of Stanmore illustrating it is not just the ramp but the whole environment that is difficult for wheelchair users.

As Alex Rankin of ASPIRE said in that interview:

 "It's incredibly misleading to have that wheelchair symbol sign on Stanmore station.

"The wheelchair accessible ramp just isn't accessible for wheelchair users. It's far too long, the road is in such a poor condition and it's exposing people to danger. It is frustrating for anybody coming up to use Aspire or the hospital."

I'm of little doubt the issue at Stanmore illustrates the difficulties around a legal definition of 'disabled access', as first defined in the Disability Discrimination Act and now guided by the Equality Act 2010. Accessible in law doesn't necessarily equal accessible for all in practise, yet Transport for London's assessment is based on compliance with the law. We need a shift to focus on user's needs, not the bare legal minimum.

But the gradient of the slope is not the only problem at Stanmore. As users know, the car park is not open during the day time, and the disabled spot often used. I put these problems to the Mayor in a recent question:

Thank you for your response to Question No: 3660 / 2010. As you stated: “It should be noted that there is already a step-free route to and from the platforms at Stanmore using a ramp (which has been independently assessed as complying fully with British Standards) via the car park.” Unfortunately, the car park is closed during the daytime so step-free route is completely useless. Would you agree for a TfL representative to meet me at the station to fully discuss the options as soon as possible?

Answer by Boris Johnson

TfL is of course more than happy to meet you at Stanmore station to discuss the current accessibility arrangements in place and I understand that this meeting has now been set up.


It is true that, because Stanmore car park is heavily used, there are occasions when the NCP attendant responsible for the car park may temporarily prevent access for cars for a limited period during the day in the event of all the spaces already being taken. This is to prevent unnecessary congestion in the car park.


However, access for pedestrians requiring a step-free route is still available at all times. In addition, the car park should always remain open for mobility impaired customers to be dropped off or picked up even when the car park is full. If you are aware of any incidents when this has not been the case, please pass the details on to TfL who will investigate and take appropriate action.


What strikes me most about this response is the lack of imagination at Transport for London. No mention is made of interchange, it is presumed passengers with access issues will get to Stanmore by car, and Transport for London do not admit that the long walk from the bus stop to the car park entrance only compounds difficulties for those with mobility issues. A meeting has been set up between Transport for London, the Stanmore Society, ASPIRE, the Disability Foundation, the RNOH, the local MP, myself and consituents who have contacted me about access to the Royal National Orthopaedic Hospital. I will of course report on the  outcome here.

In the meantime, you can find Transport for London's step-free access guide, which contains more information on Stanmore and all legally denoted 'step-free' stations, here (opens PDF).

Permanent link to this article
24th January 2011

Stanmore Steps: ASPIRE challenge the Mayor with costed lift plans

In 2010, the charity ASPIRE, whose National Training Centre is based on Wood Lane, Stanmore, carried out an analysis of their own for the estimated costs of installing a lift, truly step-free access, at Stanmore London Underground Station. I was delighted to put these costings to the Mayor at November's Question Time.

I was contacted recently by ASPIRE, a national charity that supports people with spinal cord injury (SCI), based in Stanmore. They asked a private contractor to look into a feasible and affordable plan to make Stanmore station accessible, because of the proximity of the station to the Royal National Orthopaedic Hospital and the Aspire National Training Centre. Currently, Stanmore station is not accessible for wheelchair users to access independently. What are TfL’s plans to make the station accessible for wheelchair users and would you consider ASPIRE’s proposals to install a lift at an approximate cost of £10,000 plus VAT with a £400 a year maintenance contract that would benefit thousands of disabled Londoners every year?

Answer by Boris Johnson

Previous experience suggests that private contractors can sometimes underestimate the costs of working on the Tube network, however I would be happy to pass on ASPIRE’s plans to London Underground (LU) if they were to send them to me.

It should be noted that there is already a step-free route to and from the platforms at Stanmore using a ramp (which has been independently assessed as complying fully with British Standards) via the car park. However, LU is aware that some customers may find this route difficult to use, particularly independent wheelchair users.

LU provides detailed information about the access at Stanmore via its Step-Free Tube Guide and at to allow those who require step-free access to make an informed decision about whether they will be able to manage the route.


Transport for London have never provided an estimated cost of these works. We hope to have a more detailed response to these proposals soon.


If you have any comments about, or would like to share your experience of, disabled access at Stanmore, why not contact me?

Permanent link to this article
1st November 2010

1300 Demand Better Access At Stanmore

I first became involved in the issue of step-free access at Stanmore London Underground Station in 2009. I was proud to present a petition of almost 1266 signatures to the London Assembly in July of that year demanding upgrades to the station to make it truly step-free.

The petition was organised by Jacqueline Raynaud of the Elm Park Residents Association, with the backing of Harrow Association of Disabled People. Asif Iqbal of HAD presented the petition to me at City Hall.


The petition read:

We the undersigned urgently request the installation of a lift at Stanmore Underground Station, as an addition to its current enlargement. The existing "disabled access" is completely inadequate. It is a long steep path which is almost impossible for the disabled, people pushing wheelchairs and also people with luggage to negotiate.

The usual entrance/exit (via 42 steep steps) can be difficult even for the able bodied, particularly the elderly and those with small children, baby buggies etc.

At a tome when all public buildings are required to have proper disabled access, this should surely be a priority at a tube station, particularly one that serves important venues like the Royal National Orthopaedic Hospital and Wembley Stadium, and which will be used by people from all over the country during the forthcoming Olympics and Paralympics.




In August, the Mayor responded to the petition:                      

Dear Navin

Re: Step-free access at Stanmore Station

Thank you for the petition presented to the London Assembly plenary meeting on 22 July about step free access at Stanmore station. On receipt of your letter I asked Transport for London to look into the matter.

I can appreciate that the current step-free access to Stanmore station, accessed via the station car park using a ramp, is not ideal, given that it is quite a steep path. Furthermore, TfL are aware that this is not always clear to customers arriving from the bus station and main entrance.

Ideally, I would like step free access at all of London's key rail and tube stations but, as you will be aware, TfL is under severe financial constraints following the collapse of the Metronet contract and the larger economic slowdown. In addition, Metronet's station programme was already significantly over-spent due to the previous administration and work has had to be done to pare back Metronet's spending plans to align with available funding.

Given there is already a step-free route at Stanmore, albeit far from ideal, I am afriad that funds are unavailable to install lifts or escalators at the station. However, I have asked TfL to provided improved signange at the station to the step free entrance, which I hope will assist some customers.

Thank you again for writing to me.

Yours ever

Boris Johnson

Mayor of London


While running a city's transport services does of course involve difficult decisions, I think the Mayor is telling only half the story. Blaming Metronet's overspend on the 'previous administration' shows a wilful misunderstanding of the PPP arrangements as they stood, originating from central government before London Underground came under the Mayor of London in 2003! It also suggests the current Mayor's priorities and projects do not affect TfL's finances, while of course he plans to abolish the Western zone of the congestion charge, has spent £100m on a new bus and has raised fares every year!

Nonetheless, the Mayor does acknowledge problems exist at the station and I welcome the new signs in providing improved information, particularly for new visitors, though of course this does nothing to improve access itself.

Do you have difficulties at Stanmore? Do you think the signs have helped? If you have any comments or questions why not contact me?