Brent and Harrow
5 May 2016 Vote for
Sadiq Khan Mayor of London
Navin Shah GLA Brent & Harrow
Labour Party Londonwide

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Save Our Ticket Offices

Tube ticket office opening hours slashed in Brent

Hypocrisy in Action

Today, as the changes come into effect, I condemn Boris Johnson's decision to slash ticket office opening hours in Brent. Ticket offices in the borough were cut by 574 hours and 15 minutes a week  on Sunday.

The changes come despite Mayor Boris Johnson's election promise to "defend local ticket offices" and "stop the planned ticket office closures". In his 2008 election manifesto, the mayor said he would ensure "there is always a manned ticket office at every station". Instead in Brent:

  • 14 stations times are changing
  • Significantly reduced weekend opening times at a number of stations
  • 51% average reduction of opening hours at affected stations
  • No ticket offices open after 7.30pm on a weekday or weekend (apart from Wembley Park)
  • Sudbury Town will be open for 15 hours 45 mins a week only (reduced from 38 and a half hours) (60% reduction)

 Across London opening hours are being cut by 30 per cent  - or 5,290 hours a week.

Boris_page_pic1.jpg

The mayor was elected on a clear promise to keep ticket offices open yet here he is cutting far more than anything that was planned before. Passengers will feel less safe and more vulnerable in the daytime and late at night as a direct consequence of the mayor's broken promises.

Transport for All, a charity who campaign on behalf of disabled passengers, have warned that the changes will make stations even less accessible.

Transport trade unions say the cuts will turn stations into a "criminal's paradise", making them more dangerous and leaving passengers - especially female passengers - more vulnerable to crime and anti-social behaviour. The TSSA union recently pointed to an assault which allegedly took place on an unmanned station.

TfL announced last March that 450 ticket office jobs would be cut as a result of the proposed changes. Negotiations over the job losses are on-going and one of the unions involved has accused the mayor of "jumping the gun" by pressing ahead with the ticket office cuts while the dispute is unresolved.

You can find out about the changes at your station in the table below:

Ticket office

Mon-Fri

Current

Mon-Fri

Proposed

Saturday

Current

Saturday

Proposed

Sunday

Current

Sunday

Proposed

Alperton 

0630-1400 & 1530-2000

0645-1115

0730-1830

1045-1415

0900-2100

1100-1200

Colindale

0645-1900

0645-14-00 & 1715-1830

0800-1800

0900-1545

0900-1800

0930-1530

Dollis Hill

0630-1900

0700-1000

0800-1800

1215-1315

0930-1800

1130-1400

Kilburn

0600-2200

0645-1930

0700-2200

0845-1800

0730-2200

0945-1715

Kilburn Park

0630-2000

0700-1315 & 1515-1830

0800-2030

0830-1900

0900-2000

0945-1600

Kingsbury

0630-1400 & 1530-2000

0645-1030

0900-1430

1045-1230

10000-1830

1100-1300

Neasden

0600-1430 & 1530-2000

0645-1030

0700-1900

0900-1300

1000-1900

1000-1400

Northwick Park

0615-1930

0730-1015 & 1530-1815

0800-1600

1000-1345

0930-1630

1000-1200

Preston Road

0600-2000

0645-1130

0800-2000

0930-1445

0830-1830

1115-1245

Queensbury

0630-1300 & 1530-1930

0645-1015

0800-1430

1000-1100

1000-2100

1000-1130 & 1700-1800

Sudbury Hill

0630-1230 & 1600-2000

0715-0915

0800-1530

1130-1230

0900-2100

1100-1300

Sudbury Town

0630-1130

0700-0945

0800-1400

1130-1230

0930-2200

1000-1100

Wembley Park

0530-2330

0615-2300

0630-0000

0630-0000

0800-2330

0745-2315

Willesden Green

0600-2200

0615-1930

0630-2200

0830-1845

0730-2300

0930-1900

 

How are the changes affecting you? Please let me know by contacting me here.

Permanent link to this article
7th February 2011

Tube ticket office opening slashed in Harrow

Hypocrisy in Action

Today, as the changes take effect, I condemn Boris Johnson's decision to slash ticket office opening hours in Harrow. Ticket offices in the borough were cut by 224 hours and 15 mins a week (57% of opening hours at affected stations) on Sunday.

The changes come despite Mayor Boris Johnson's election promise to "defend local ticket offices" and "stop the planned ticket office closures". In his 2008 election manifesto, the mayor said he would ensure "there is always a manned ticket office at every station" and he visited the borough to sign the petition at North Harrow. Instead in Harrow:

  • 8 stations times are changing
  • 57% average reduction of opening hours at affected stations
  • Pinner station will only be open for 15 hours and 45 mins a week (as opposed to 54 hours a week) – a 70% reduction

Across London opening hours are being cut by 30 per cent  - or 5,290 hours a week.

Boris_page_pic1.jpg

The mayor was elected on a clear promise to keep ticket offices open yet here he is cutting far more than anything that was planned before. Passengers will feel less safe and more vulnerable in the daytime and late at night as a direct consequence of the mayor's broken promises. 

Transport for All, a charity who campaign on behalf of disabled passengers, have warned that the changes will make stations even less accessible.

Transport trade unions say the cuts will turn stations into a "criminal's paradise", making them more dangerous and leaving passengers - especially female passengers - more vulnerable to crime and anti-social behaviour. The TSSA union recently pointed to an assault which allegedly took place on an unmanned suburban station, West Finchley.

TfL announced last March that 450 ticket office jobs would be cut as a result of the proposed changes. Negotiations over the job losses are on-going and one of the unions involved has accused the mayor of "jumping the gun" by pressing ahead with the ticket office cuts while the dispute is unresolved.

You can find a table of the changes below:

 

Ticket office

Mon-Fri

Current

Mon-Fri

Proposed

Saturday

Current

Saturday

Proposed

Sunday

Current

Sunday

Proposed

Harrow & Wealdstone (East)

No change

 

 

 

 

 

Harrow & Wealdstone (West)

No change

 

 

 

 

 

Harrow-on-the-Hill

0600-2215

0615-2030

0700-2200

0815-2015

0745-2200

0845-2000

North Harrow

0630-1030

0700-1000

1000-1400

1200-1300

1100-1600

1100-1200

Pinner

 

0630-1130 & 1600-1930

0715-1000

0900-1630

1100-1200

1000-2000

1300-1400

Queensbury

 

0630-1300 & 1530-1930

0645-1015

0800-1430

1000-1100

1000-2100

1000-1130 & 1700-1800

Rayners Lane

0600-2030

0645-1315 & 1615-1845

0800-2000

0930-1515

0900-2030

0930-1430

South Harrow

0630-1300 &1600-1930

0715-0945

0900-1600

1100-1300

0930-1930

1115-1330

Stanmore

0615-1930

0645-1330 & 1530-1915

0800-1900

0830-1830

0900-1900

0845-1830

West Harrow

0715-1030

0715-1000

closed

closed

closed

Closed

   

 

Permanent link to this article
7th February 2011

LU claim ticket office sales continue to fall

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By Martin Hoscik

With RMT union members expected to demonstrate outside City Hall this morning over planned ticket office closures, London Underground bosses have published new figures suggesting ticket office sales have fallen by 15 per cent during the last year.

The unions and LU are currently in dispute over plans to close ticket offices with transport bosses insisting rising levels of Oyster use mean fewer ticket office transactions are taking place.

Plans to close ticket offices were first announced by former-Mayor Ken Livingstone in June 2007. During 2008′s Mayoral election, Boris Johnson opposed the plans, signing a petition against the closures and making a manifesto pledge to stop them.

During the election Mayor Johnson wrote: “Ken Livingstone plans to close a large number of ticket offices at Tube stations, predominantly in outer London because he claims that the increase in Oyster use has made them surplus to requirements. However, what he has not taken into account is that local people feel it is important there is a manned ticket office at their station, as often there are not enough Oyster outlets in the local area.”

However earlier this year Transport for London unveiled similar plans to those previously condemned by the Mayor, leading to unions and political opponents accusing him of breaking his promise to Londoners.

Questioned over his u-turn by Labour Assembly Member Navin Shah at Mayor’s Question Time in March this year, Mayor Johnson claimed to have “no idea what the position of the previous Mayor was on this” and defended the closures.

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Hear Navin interviewed about the RMT Tube Workers' protest outside City Hall on 15 December here.

Permanent link to this article
15th December 2010

Ticket Office Closures

TfL plans to shed up to 800 ticket office and gateline jobs on the London Underground came under fire this morning after a motion was passed opposing the move.

Labour Assembly Members led the charge against the Mayor of London, asking him to review the decision to lay-off London Underground employees in an effort to maintain service levels in stations across the network.

The motion was supported by all parties aside from the Conservative Assembly Members, who having previously walked away from debating ticket office closures, voted against the motion at the Assembly’s Plenary earlier today.

Navin Shah, Assembly Member for Brent and Harrow, said: “I find it disgraceful that the Mayor continues to betray Brent and Harrow and outer borough Londoners by refusing to do the right thing and reverse his decision to close ticket offices and his plans to restrict opening hours of ticket offices.

“The real issue here is the safety of passengers using London Underground and the accessibility of the service for passengers, which the closure of ticket offices severely jeopardises.

“The Mayor has done a complete U-Turn on this issue, having rigorously campaigned against closures in the last Mayoral election in 2008.

Having already cut £16 million from London Underground to staff tube ticket offices as well as cutting £28 million that would have made underground stations step-free, it appears that the Mayor’s policy is to say one thing but do the opposite.”

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Permanent link to this article
20th October 2010