Brent and Harrow
5 May 2016 Vote for
Sadiq Khan Mayor of London
Navin Shah GLA Brent & Harrow
Labour Party Londonwide

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Harrow’s ticket offices start to close

In April we will see the ticket office at North Harrow and West Harrow stations close and will mark the start of a project to close several ticket offices across Harrow. The move will leave passengers in Harrow paying more money for less staff support.

The closure comes after it was revealed that the Mayor of London’s plan to close all the capital’s tube ticket offices will cost taxpayers almost £134m. The cost is “staggering” and “£134m of building works and ticket machines won’t make up for the loss of 897 station staff.”

The closure at North Harrow and West Harrow stations marks the start of a process to close ticket offices in 9 stations in Harrow. The closures will also see almost 900 staff cut from London’s tube stations. I am concerned about the impact the staff cuts will have on disabled and elderly passengers.

Amongst other things the £134m will fund additional ticket machines in 27 stations, four new customer receptions and the conversion of 181 ticket offices for other uses.

I am very concerned about the ramifications of these ticket office closures. This argument isn’t about whether staff are based in ticket offices or not. It is about whether there are enough staff in stations to provide the good service people in Harrow have come to expect, particularly the elderly and disabled who often rely more on station staff for assistance.

The truth is a staggering £134m of building works and ticket machines won’t make up for the loss of 897 station staff. No matter how user friendly a ticket machine is they cannot provide the same level of advice and customer service that staff could. Coming after tube fares were hiked for the seventh year running many passengers will wonder why they are being asked to pay more money for less staff support on their journey.

 

ENDS

 

Notes

 

-          The TfL Finance and Police Committee paper detailing the Fit for the Future ticket office closure costs is available here (page 7)

 

-       The following tube stations in Harrow will see their ticket offices close:

 Harrow

Station

Month

Duration of Work

North Harrow

April- June

1 Month

West Harrow

April-June

1 Month

Pinner

July- Sept

1 Month

Harrow-on-the-Hill

October - Dec

1 Month

Rayners Lane

October - Dec

1 Month

South Harrow

October - Dec

1 Month

Stanmore

October - Dec

1 Month

Sudbury Hill

October - Dec

1 Month

Harrow & Wealdstone

TBC

TBC


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