Brent and Harrow
5 May 2016 Vote for
Sadiq Khan Mayor of London
Navin Shah GLA Brent & Harrow
Labour Party Londonwide

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I urge residents to speak out on ticket office closures

I am urging residents in Brent and Harroe not to miss out on their chance to help stop the Mayor of London’s proposal to close all the Capital’s tube ticket offices. If implemented the decision would not only meant the loss of every one of London’s ticket offices but would see 900 station staff axed.

Boris Johnson plans to axe tube ticket offices and their staff despite the fact that last year almost 40% of ticket sales were conducted by staffed station counters. Opponents of the cuts argue that, even without ticket offices, staff should be retained to deal with more complex queries such as refunds and to help people unfamiliar with the tube network or less comfortable using ticket machines, for example tourists.

During his election campaign in 2008 Johnson pledged not to close any front counters promising to ensure there “is always a manned ticket office at every station”.


The consultation, which launches on Friday (15th) and runs for 6 weeks, is run by London TravelWatch and can be completed at


Not only has Boris Johnson gone back on his word to keep staffed ticket offices, he also wants to axe 900 staff. Whilst we are not opposed to a modernised service utilising new technology to free staff from ticket counters, it is imperative that those staff are retained in the station and remain accessible to passengers.


People in Brent and Harrow need staff there to help them and deal with the problems which arise. They don’t want the unstaffed ghost stations they would get if Boris Johnson’s cuts are allowed to go through.

Now is the chance for local people to have their say and tell Boris Johnson that closing ticket offices and cutting hundreds of staff just isn’t on, especially after he specifically promised not to.




-       The latest figures from TFL, revealed through Freedom of Information requests, showed that 39.15% of ticket sales in 2013/14 were bought in ticket offices.